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Have a question about Affinity's Bill Payment service? Check out the list below for the answers to some of the most common questions our members have.
How Do I Enroll?
To get started with Affinity's Bill Payment service, simply log in to Internet Home Banking and visit the Bill Pay section. Fill out and submit the application, and you will be able to start paying bills within 72 hours.
Will I be able to use Bill Payment with any of my Affinity accounts?
No. The Bill Payment option can only be used with your Affinity Checking account. (For increased flexibility, you may consider adding PrivateLine Overdraft Protection to your checking account.)
When can I start using Bill Payment?
Your Bill Payment service will be ready within 72 hours of submitting the application. You will also receive a welcome kit within five to seven days of signing up.
Is there a fee for the Bill Payment service?
Affinity's Bill Payment service is free to members in good standing who have Internet Home Banking and an Affinity Checking Account.
What bills can I pay through Bill Payment?
You can use Bill Payment to pay practically any bill - credit cards, mortgage payments, auto loans, even your doctor or daycare center.
How many days does it take for a payment to reach the payee?
Payment processing typically takes between three and five business days. If you are concerned about your payments arriving on time, the safest thing to do is schedule your payments to go out at least five business days prior to the due date.
How do I add a new merchant to the payee list, and how long will it take before I can access them?
Changes to merchant information can be submitted online, or by completing the form included with your welcome letter. It can take up to five days for the bill payment provider to establish a relationship with a new payee.
What if I have a question?
Contact our Member Service Center, or call Bill Payment Support at 800-823-7555.
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