|
Have a question about Internet Home Banking? Check out the list below for the answers to some of the most common questions our members have.
How do I sign up?
To take advantage of Affinity's Internet Home Banking, you must first be enrolled in AUDREY, our telephone banking service. If you are already enrolled in AUDREY, simply log in to Internet Home Banking using your member number and PIN. Once you are logged in, you can update your Member ID and password. If you are not yet enrolled in AUDREY, apply today.
I am having trouble logging in - what can I do?
Be sure and check our Login Help area, as it contains solutions to many common problems. If you are still having difficulty, contact our Member Service Center.
Can anyone else see my accounts over the Internet?
Affinity uses the latest technology to keep your account information secure. Security features exist at every level - from your PC, to the Internet, and over our secure network. The following features are offered for full security:
- Password protection
- Enhanced Login Security
- Lock-out: access is denied after the third consecutive invalid login
- Automatic Timeout: your Internet Home Banking session ends automatically after a designated period of time
- Cache security: ensures that no one can view a member's account information by accessing the cache file
- Encrypted URL: ensures that any account information that appears in the URL is not readable
- SSL (Secure Socket Layer) protocol: allows for the transfer of digitally signed certificates for authentication procedures, and provides message integrity, ensuring that the data can't be altered during a transaction. In SSL protocol, Web addresses usually start with "https" instead of "http"
What happens if I forget my password?
If you forget your Internet Home Banking password, you can reset it online by accessing the "Forgot password" link in the Home Banking Login box. When prompted, enter your member ID (the one you regularly use to log in to Home Banking), answer the challenge questions you set up as part of Enhanced Login Security, and you will be able to reset your password online. If you are still experiencing difficulties, please contact our Member Service Center.
How do I create a strong, secure password?
A strong and secure password is one of the keys to doing business online safely. To create a good password and protect your information, remember the following:
- The longer you can make your password, the better.
- Use a combination of letters, numbers, and special characters, and change cases at random.
- Avoid "real" words, i.e. a word that can be found in a dictionary (including other languages).
- Avoid things that can be easily figured out, such as phone numbers, the names of relatives or friends, your own name or employment information, and dates.
- Do not repeat a letter or number more than twice in the same password.
- Change your password on a regular basis and do not reuse old passwords.
What if I have a question?
Contact our Member Service Center for questions regarding Internet Home Banking.
|
